Job Overview

We are seeking a dedicated Patient Helpdesk Support Specialist to provide exceptional support to patients. As a key member of our team, you will be responsible for addressing patient inquiries, resolving issues, and ensuring a positive experience. This remote position offers an opportunity to contribute to a growing healthcare organization and make a meaningful impact on patient care.

Key Responsibilities

• Respond to patient inquiries via phone, email, and chat.
• Provide accurate and timely information regarding services and appointments.
• Resolve patient issues and escalate complex cases as needed.
• Maintain patient records and ensure data accuracy.
• Collaborate with healthcare professionals to deliver seamless support.

Required Skills

• Excellent English communication skills.
• Prior experience in patient support or healthcare.
• Ability to work remotely with professionalism and empathy.
• Strong problem-solving and multitasking abilities.