We are looking for a Principal Software Support Engineer-II to provide expert technical support to our customers. You will be responsible for resolving complex software issues and ensuring customer satisfaction.

Key Responsibilities:
* Troubleshoot and resolve complex software issues.
* Provide technical guidance and support to customers.
* Escalate issues to development teams as needed.
* Develop and maintain support documentation.
* Participate in product testing and validation.

Required Skills:
* Software Troubleshooting
* Customer Support
* Technical Communication
* Problem Solving