Job Overview

We are looking for an RCA & Fault Escalation Analyst to identify and resolve system faults and ensure timely escalation of critical issues. The ideal candidate will perform root cause analysis, develop corrective actions, and collaborate with engineering teams to prevent future incidents. This role is essential for maintaining system stability and minimizing downtime.

Key Responsibilities

• Conduct root cause analysis (RCA) for system faults and incidents.
• Develop and implement corrective actions to prevent recurrence.
• Escalate critical issues to appropriate engineering teams.
• Monitor system performance and identify potential problems.
• Document fault analysis and resolution processes.

Required Skills

• Strong analytical and problem-solving skills.
• Proficiency in system engineering principles.
• Excellent communication and collaboration abilities.