*Manage Accounts: Oversee a portfolio of overdue accounts and take appropriate action to collect payments. *Contact Clients: Reach out to customers via phone, email, or letter to remind them of outstanding balances. *Negotiate Payment Plans: Work with clients to set up payment schedules or settlements. *Resolve Disputes: Address customer concerns, investigate billing discrepancies, and work to resolve issues. *Maintain Records: Keep accurate records of all communications, payments, and agreements. *Provide Reports: Update supervisors on the status of collections efforts, including payments and unresolved issues on daily basis. *Ensure Compliance: Follow relevant laws and company policies in all collections activities. *Customer Service: Maintain professionalism while working to collect payments, ensuring a positive customer experience.