Edgetech Air Systems Pvt Ltd is seeking a Regional Service Manager to lead our service department and enhance operational efficiency while ensuring exceptional customer satisfaction. The successful candidate will be responsible for: Overall Management: Oversee the service department to improve efficiency and achieve customer delight. AHU Assembly Execution: Ensure timely execution of Air Handling Unit (AHU) assemblies at sites per requirements and schedules. Service Call Response: Quickly respond to service calls from clients/customers and ensure timely closure to exceed expectations. Team Coordination: Coordinate among intra-office teams to provide optimal services based on received calls. Customer Engagement: Visit key customers for general reviews and resolve critical complaints. Quotation Management: Timely submission of spare parts and service quotations, along with necessary follow-ups to finalize orders. Root Cause Analysis: Conduct root cause analyses of field complaints and prepare respective reports for follow-up actions. Contractor Selection: Select assembly contractors using effective methods and tools that add value to the company's brand. Commercial Activities Management: Manage commercial activities such as processing bills and payment collections in a timely manner. Training Initiatives: Train service personnel and assembly teams both in the plant and at job sites to meet quality product requirements. Operational Reviews: Conduct regular review meetings to assess service operations and eliminate any observed gaps. Inventory Management: Maintain inventory of tools and fast-moving items at the office and with service staff, updating/replenishing them periodically. Performance Evaluation: Define Key Result Areas (KRAs) for team members to gauge performance and facilitate improvement. Customer Feedback Collection: Collect customer feedback post-closure of complaints and site assemblies to enhance customer satisfaction.