Job Overview

We are seeking a detail-oriented and customer-focused Reservations/Reception Manager for our new winter destination in Austria. The Reservations/Reception Manager will be responsible for managing all reservations, providing excellent customer service, and ensuring a smooth check-in/check-out process for our guests.

Key Responsibilities

• Manage and process all reservations, including phone, email, and online bookings.
• Greet guests upon arrival and provide exceptional customer service.
• Handle guest inquiries and resolve any issues or complaints.
• Coordinate with other departments to ensure guest satisfaction.
• Maintain accurate records of reservations and guest information.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in reservation management systems.
• Knowledge of customer service best practices.