We are looking for a proactive Retention and Onboarding Specialist to enhance our client relationships and ensure a smooth onboarding process for new customers. This role involves developing retention strategies and providing comprehensive support to new clients.

Key Responsibilities:
* Develop and implement client retention programs.
* Conduct onboarding sessions for new clients.
* Address client inquiries and resolve issues promptly.
* Gather feedback to improve client satisfaction.
* Track and report on retention metrics.

Required Skills:
* Communication skills
* Problem-solving skills
* Customer service skills
* Organizational skills