Respond to guest inquiries about property facilities, services, room accommodations, and other travel-related information. Handle incoming calls, emails, and chat messages, assisting customers with their booking needs, reservations, and any questions they may have. Process reservation requests accurately, ensuring all details are correctly entered and up-to-date. Provide support for basic loyalty program and customer care inquiries, guiding guests through the process and benefits. Identify guest reservation needs and apply effective sales techniques to maximize booking revenue and enhance the guest experience. Ensure adherence to company policies and procedures, particularly regarding special booking rules, requests, and loyalty guidelines. Offer professional and efficient support by resolving guest issues and providing effective solutions. Maintain clear communication with other teams, departments, and third-party contacts to ensure smooth resolution of customer inquiries and issues. Keep up to date with promotions, property offerings, and loyalty program changes to better assist customers.