Designation: Sales & Customer Support Executive Roles and Responsibilities: Actively promote our range of heritage handloom sarees and clothing to potential customers who visit our website. Understand customer needs and communicate how the product adds value to meet those needs. Upsell or cross-sell additional products or services to maximize sales revenue. Provide personalized recommendations and suggestions based on customer preferences. Follow up with customers to ensure their satisfaction and encourage repeat purchases. Communicate with Customers both pre and post purchase - Emails, Web chats, WhatsApp Chats, Phone Call. Order checking and Quality Checks prior to shipping products to customers. Follow up with Logistics for tracking shipments, and order fulfilment. Make video product demos of sarees and clothes to customers who need more information.