We're seeking highly skilled Sales & Tech Support Representatives

• Drive revenue through consultative sales during support interactions
• Deliver exceptional customer support for domains, hosting, email, and security products

Key Focus Areas

Sales

• Upsell/Cross-sell (servers, domains, hosting, security, MS Office bundles, etc.)

Technical Support

• Troubleshoot hosting, DNS, SSH, and website issues

Core Skills

Sales & Customer Engagement

• Consultative selling techniques
• Solution Selling
• Retention Strategy

Technical

• Web hosting & DNS knowledge

Soft Skills

• Customer-centric mindset
• Conflict Resolution
• Cross-cultural Communication
• Product Positioning & Value Proposition

Operational Needs:

• 24/7 Multi-Channel Support Phone, chat, email
• Scalable WorkforceContinuous training and development
• Metrics-Driven Focus on NPS, NRPC, NRPU, and FCR

If you're a motivated and customer-focused individual with a passion for sales and technical support, we encourage you to apply!