The Collection Specialist is responsible for contacting customers with overdue accounts and securing payment arrangements. This role involves investigating payment histories, negotiating payment plans, and maintaining accurate records of collection activities.

Key Responsibilities:
* Contact customers with overdue accounts to secure payment.
* Investigate payment histories and resolve discrepancies.
* Negotiate payment plans and monitor adherence.
* Maintain accurate records of collection activities.
* Escalate unresolved issues to senior management.

Required Skills:
* Excellent communication and negotiation skills.
* Strong attention to detail.
* Proficiency in using collection software.
* Ability to work independently and as part of a team.