We are seeking a Senior Customer Care Representative to provide exceptional support to our customers. The ideal candidate will handle complex inquiries, resolve issues, and ensure customer satisfaction. This role requires strong communication and problem-solving skills.

Key Responsibilities:
* Handle complex customer inquiries and complaints.
* Provide accurate and timely information to customers.
* Resolve customer issues efficiently and effectively.
* Escalate unresolved issues to the appropriate channels.
* Maintain a high level of customer satisfaction.

Required Skills:
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Proficiency in CRM software.
* Ability to handle difficult customers.