Mattex Group is looking for a Senior IT Support Specialist to strengthen our IT team. This senior role requires strong technical expertise and leadership skills to ensure smooth IT operations and provide top-notch support across the organization. ✅ Key Responsibilities: ✔ Provide advanced 1st and 2nd level IT support (phone, email, in-person). ✔ Troubleshoot complex hardware, software, and network issues. ✔ Install, configure, and maintain servers, networks, and IT infrastructure. ✔ Manage user accounts, permissions, and access controls. ✔ Perform system maintenance, updates, backups, and monitoring. ✔ Mentor and train junior IT staff and end-users. ✔ Collaborate with cross-functional teams to implement IT improvements. ✔ Maintain accurate documentation and IT asset inventory.