We are looking for a Senior Software Technical Support Engineer to provide expert technical assistance to our customers. The ideal candidate will be responsible for troubleshooting complex software issues, providing timely resolutions, and ensuring customer satisfaction. This role requires strong technical skills and excellent communication abilities.

Key Responsibilities:
* Troubleshoot and resolve complex software issues.
* Provide technical guidance and support to customers.
* Document solutions and create knowledge base articles.
* Escalate issues to development teams as needed.
* Ensure customer satisfaction through timely and effective support.

Required Skills:
* Strong understanding of software systems and architectures.
* Excellent troubleshooting and problem-solving skills.
* Proficiency in debugging tools and techniques.
* Excellent communication and interpersonal skills.