We are looking for a Senior Software Technical Support Engineer to provide expert technical assistance to customers, resolving complex software issues and ensuring customer satisfaction. The Senior Software Technical Support Engineer will troubleshoot problems, document solutions, and collaborate with development teams to improve product quality.

Key Responsibilities:
* Provide technical support to customers via phone, email, and chat.
* Troubleshoot and resolve software issues.
* Document solutions and create knowledge base articles.
* Escalate complex issues to development teams.
* Ensure customer satisfaction through timely and effective support.

Required Skills:
* Strong troubleshooting skills.
* Excellent communication skills.
* Knowledge of software development processes.
* Experience with customer support tools.