Overview
We are looking for a Senior Technical Support Specialist to handle complex technical issues and provide guidance to junior staff. The ideal candidate will maintain IT service standards, troubleshoot advanced problems, and ensure high levels of customer satisfaction.
Key Responsibilities
- Handle complex technical issues and provide advanced support.
- Provide guidance and mentorship to junior staff.
- Maintain IT service standards and ensure quality support.
- Troubleshoot and resolve advanced technical problems.
- Document solutions and contribute to knowledge base.
Required Skills
- Extensive experience in technical support.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and customer service skills.
- Proficiency in IT support tools and technologies.