Opening Section
We are seeking a Senior Technical Support Specialist to provide expert technical assistance and support to our users. The ideal candidate will resolve complex technical issues, contribute to knowledge base documentation, and ensure high levels of customer satisfaction.
Key Responsibilities
- Provide advanced technical support to end-users, resolving complex hardware and software issues.
- Document solutions to common technical problems and contribute to the knowledge base.
- Escalate unresolved issues to appropriate technical teams.
- Train and mentor junior support staff.
- Monitor and maintain IT systems to ensure optimal performance.
Required Skills
- Extensive knowledge of IT systems and troubleshooting techniques.
- Excellent problem-solving and analytical abilities.
- Strong communication and customer service skills.
- Proficiency in IT support tools and technologies.