Overview

We are looking for a Senior Technical Support Specialist to handle complex technical issues and provide guidance to junior staff. The ideal candidate will maintain IT service standards, troubleshoot advanced problems, and ensure high levels of customer satisfaction.

Key Responsibilities

• Handle complex technical issues.
• Provide guidance to junior staff.
• Maintain IT service standards.
• Troubleshoot advanced problems.
• Ensure high levels of customer satisfaction.

Required Skills

• Extensive knowledge of IT systems and troubleshooting.
• Strong problem-solving abilities.
• Excellent communication and interpersonal skills.
• Experience with IT service management tools.