We are looking for a Senior Technical Support Specialist to handle complex technical issues and provide guidance to junior staff. The ideal candidate will maintain IT service standards, troubleshoot escalated problems, and ensure customer satisfaction.

Key Responsibilities:

• Handle complex technical issues and provide advanced support.
• Provide guidance and mentorship to junior support staff.
• Maintain IT service standards and ensure quality support.
• Troubleshoot escalated problems and implement solutions.
• Document support processes and knowledge base articles.

Required Skills:

• Extensive experience in technical support.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and customer service skills.
• Proficiency in IT support tools and technologies.