We are looking for a skilled Service Manager to oversee our service department's operations. The Service Manager will be responsible for ensuring customer satisfaction, managing service team members, and achieving service department goals.
Key Responsibilities:
* Manage and supervise the service team, including technicians and service advisors.
* Ensure high levels of customer satisfaction through excellent service.
* Monitor and manage service department performance metrics.
* Handle customer complaints and resolve issues efficiently.
* Implement and maintain service department policies and procedures.
Required Skills:
* Strong leadership and management skills.
* Excellent customer service and communication skills.
* Technical knowledge of automotive systems.
* Proficiency in service management software.
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