The Social Media Inquiry Officer is responsible for managing and responding to inquiries received through social media channels. This role requires excellent communication skills, a strong understanding of social media platforms, and the ability to provide timely and accurate information to customers.

Key Responsibilities:
* Monitor social media channels for inquiries and comments.
* Respond to customer inquiries in a timely and professional manner.
* Escalate complex issues to the appropriate departments.
* Maintain a consistent brand voice and tone.
* Track and analyze social media engagement metrics.

Required Skills:
* Strong communication and interpersonal skills.
* Proficiency in social media platforms.
* Excellent problem-solving abilities.
* Ability to work independently and as part of a team.