Are you a detail-oriented and customer-focused individual with a passion for helping others? We are looking for a Software Support Specialist (Non-Technical) to join our team! In this role, you'll be the first point of contact for our customers, ensuring they have a smooth and positive experience using our software solutions. Key Responsibilities: Provide exceptional customer support via phone, email, or chat. Troubleshoot software-related issues, assisting users with navigation and functionality. Work closely with the technical team to escalate complex issues when necessary. Maintain and update customer records and support documentation. Ensure customer satisfaction by resolving issues in a timely and efficient manner. Educate users on software features and best practices. Collaborate with other teams to identify areas for improvement in the user experience. If you're excited to be part of a growing company and help our customers succeed, we'd love to hear from you!