We are seeking a Software Support Representative to provide technical assistance and support to our clients. The ideal candidate will troubleshoot software issues, answer inquiries, and ensure customer satisfaction. This role requires excellent communication skills and a strong understanding of software applications.

Key Responsibilities:
* Respond to customer inquiries via phone, email, and chat.
* Troubleshoot and resolve software-related issues.
* Document customer interactions and solutions.
* Escalate complex issues to senior support staff.
* Follow up with customers to ensure resolution.

Required Skills:
* Excellent verbal and written communication skills.
* Basic knowledge of LINUX/UNIX, or SQL.
* Strong problem-solving abilities.
* Ability to work US shift/night shift.