The Sr. Instructional Designer/Learning Experience Designer - Client Care is responsible for creating engaging and effective learning solutions for client care teams. This role involves designing and developing training programs, e-learning modules, and performance support tools to enhance the skills and knowledge of client-facing employees.

Key Responsibilities:
* Design and develop instructional materials using various multimedia tools.
* Collaborate with subject matter experts to ensure content accuracy and relevance.
* Conduct needs assessments to identify learning gaps and training requirements.
* Evaluate the effectiveness of training programs and make recommendations for improvement.

Required Skills:
* Proficiency in instructional design principles and methodologies.
* Experience with e-learning development tools (e.g., Articulate Storyline, Adobe Captivate).
* Strong project management and communication skills.
* Knowledge of adult learning principles.