We are looking for a dedicated Support Engineer to join our team. The ideal candidate will have extensive experience in VoIP and networking, with knowledge of SIP trunking being a significant advantage. We are particularly interested in candidates with the following expertise: Cloud engineer with Kubernetes and AWS experience. Telecom core engineer with IMS experience. Telecom core operations engineer. Key Responsibilities: Provide 24/7 support to client tech teams via an online portal, phone, email, and chat. Manage incidents to resolve all issues within the agreed SLA, escalating to higher support levels when necessary. Troubleshoot IMS, Telco, or Cloud-related issues. Keep clients updated on progress and resolutions. Continuously monitor deployed solutions for performance and reliability. Qualifications: Experience with Linux administration is a must. Strong background in complex networking infrastructures, including routing, switching, firewalls, and load balancing techniques. Proficient in debugging and tracing skills using Wireshark. Experience with IMS technologies. Solid knowledge of VoIP systems and SIP trunking (knowledge of SIP trunking is a plus but not mandatory). Good communication and customer handling skills. Proven experience in providing support to technical clients and their teams. Nice to Have: Knowledge of signaling standards and protocols such as SIP and Diameter. Experience with Kubernetes administration. Familiarity with public cloud services like AWS and GCP. Experience in mobile networks (EPC and 5G). Client-facing experience is a plus. AWS admin is a plus