Job Overview

We are looking for a dedicated Support Specialist to provide exceptional customer service and technical support. As a Support Specialist, you will be responsible for resolving customer issues, answering inquiries, and providing technical assistance. You will work closely with other support team members to ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve technical issues.
• Provide product information and assistance.
• Escalate complex issues to appropriate teams.
• Document customer interactions and solutions.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Familiarity with customer support software and tools.
• Ability to work independently and as part of a team.