Are you passionate about leading teams and driving performance? We are looking for an energetic Team Leader to manage our Outbound Retention process in the telecom industry. Key Responsibilities: ✅ Manage daily floor operations & ensure team productivity ✅ Drive achievement of outbound KPIs ✅ Control shrinkage & attrition within the team ✅ Conduct regular performance reviews, coaching & feedback ✅ Maintain floor decorum & smooth workflow ✅ Prepare reports & share updates with management