We are seeking motivated Team Leaders to guide and support our Banking Contact Center teams. The ideal candidate will possess strong leadership skills and a commitment to fostering a positive and productive work environment.

Key Responsibilities:
* Supervise and mentor a team of contact center agents.
* Monitor team performance and provide constructive feedback.
* Ensure adherence to quality standards and service level agreements.
* Resolve escalated customer issues and complaints.
* Conduct regular team meetings and training sessions.

Required Skills:
* Proven leadership experience.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Ability to motivate and inspire team members.