We are looking for a committed and detail-oriented L2 Support Engineer to help support and maintain the infrastructure and solutions we've deployed at customer locations. This role requires someone who can confidently handle L1-level support calls, identify the nature of technical issues, and either resolve them directly or escalate appropriately all while ensuring quick turnaround times and top-tier customer satisfaction. The key to success in this role lies in minimizing the companys response time and maintaining a professional, composed approach when interacting with customers.