Provide technical assistance to clients via phone, email, and chat. Troubleshoot issues related to cloud hosting, remote desktop access, application performance, and system configuration. Assist clients in the installation, configuration, and use of hosted applications such as QuickBooks, Drake, Sage, etc. Maintain accurate documentation of support tickets and resolutions. Escalate unresolved issues to higher-level technical teams when required. Ensure high customer satisfaction through timely and effective resolution of issues.