We are seeking a skilled Technical Support Engineer to provide technical assistance to our customers. You will troubleshoot technical issues, offer solutions, and ensure customer satisfaction. This role requires excellent communication skills and a strong understanding of IT systems.

Key Responsibilities:
* Provide technical support via phone, email, and chat
* Troubleshoot hardware and software issues
* Document technical solutions and customer interactions
* Escalate complex issues to senior support staff
* Maintain a high level of customer satisfaction

Required Skills:
* Fluent in English
* Customer service experience
* IT support knowledge
* Problem-solving skills