We are looking for a Technical Support Engineer to provide technical assistance to our customers. You will diagnose and resolve technical issues, document solutions, and ensure customer satisfaction.

Key Responsibilities:
* Provide technical support via phone, email, and chat
* Troubleshoot and resolve hardware and software issues
* Document solutions and create knowledge base articles
* Escalate complex issues to senior engineers
* Ensure customer satisfaction through effective communication and problem-solving

Required Skills:
* Bachelor's degree in Engineering or related field
* Strong problem-solving skills
* Excellent communication skills
* Experience with home appliances