We are looking for an enthusiastic L2 Technical Support Engineer with strong troubleshooting and customer service skills to join our team. Key Responsibilities: Provide remote support via phone, email, and chat to resolve end-user technical issues. Troubleshoot Windows/Mac OS, Citrix, virtualization tech, and AWS environments. Use remote tools (WebEx, LogMeIn, Bomgar) to support desktop and mobile users. Manage tickets via ServiceNow/RemedyForce; escalate as needed. Document solutions and contribute to internal knowledge base.