We are seeking a skilled Technical Support Engineer to provide technical assistance to our clients. You will diagnose and resolve hardware and software issues, ensuring customer satisfaction through effective communication and problem-solving.

Key Responsibilities:
* Troubleshoot and resolve technical issues related to hardware, software, and network systems.
* Provide timely and accurate support to end-users via chat, email, and phone.
* Document technical issues and resolutions in a clear and concise manner.
* Collaborate with other team members to escalate and resolve complex issues.

Required Skills:
* Proficiency in diagnosing and resolving hardware and software problems.
* Strong knowledge of Windows and Linux operating systems.
* Excellent communication and customer service skills.