Quess IT Staffing is seeking highly motivated and dynamic individuals to join our Technical Support team for one of our client. As a Technical Support Engineer, you will provide exceptional customer service and resolve technical issues for our clients.

Job Summary:

We're looking for freshers with excellent communication skills to join our Technical Support team. You'll work in a fast-paced environment, troubleshooting and resolving technical issues via phone, email, or chat.

Key Responsibilities:

1. Provide technical support to clients via phone, email, or chat.
2. Troubleshoot and resolve hardware, software, and network issues.
3. Document customer interactions and issue resolutions.
4. Escalate complex issues to senior engineers.
5. Collaborate with internal teams to resolve customer issues.
6. Stay up-to-date with product knowledge and technical advancements.
7. Meet or exceed customer satisfaction and resolution targets.

Requirements:

1. Fresher
2. Excellent communication and interpersonal skills.
3. Strong problem-solving and analytical skills.
4. Basic knowledge of computer hardware, software, and networking.
5. Familiarity with operating systems (Windows, macOS, Linux).
6. Ability to work in a 24/7 environment (rotating shifts).
7. Willingness to learn and adapt to new technologies.

Desirable Skills:

1. Certification in ITIL, CompTIA A+, or equivalent.
2. Experience with helpdesk software (e.g., Freshdesk, Zendesk).
3. Knowledge of cloud services (AWS, Azure, Google Cloud).