We are looking for a Technical Support Officer to provide technical assistance and support to our users. The ideal candidate will troubleshoot hardware and software issues, resolve technical problems, and ensure customer satisfaction.

Key Responsibilities:
* Provide technical support to end-users via phone, email, and in-person.
* Troubleshoot hardware and software issues.
* Install and configure computer systems and applications.
* Document technical issues and resolutions.
* Escalate complex issues to senior support staff.

Required Skills:
* Strong knowledge of computer hardware and software.
* Excellent troubleshooting and problem-solving skills.
* Excellent communication and customer service skills.
* Ability to work independently and as part of a team.