We are seeking a Technical Support Specialist to provide technical assistance to our customers. You will be responsible for troubleshooting technical issues, resolving customer inquiries, and documenting solutions.

Key Responsibilities:
* Provide technical support to customers.
* Troubleshoot technical issues and resolve inquiries.
* Document solutions and create knowledge base articles.
* Escalate complex issues to senior support staff.
* Ensure customer satisfaction.

Required Skills:
* Strong technical troubleshooting skills
* Excellent communication skills
* Knowledge of computer hardware and software
* Ability to work independently