We are seeking a skilled Technical Support Specialist to provide technical assistance and support to our users. The ideal candidate will troubleshoot hardware and software issues, resolve technical problems, and ensure customer satisfaction.

Key Responsibilities:
* Provide technical support to end-users via phone, email, or in-person.
* Troubleshoot and resolve hardware, software, and network issues.
* Document technical issues and solutions in a knowledge base.
* Escalate complex issues to senior support staff.

Required Skills:
* Proficiency in operating systems (Windows, Linux, macOS).
* Strong problem-solving and communication skills.
* Experience with network troubleshooting.