Provide first-line technical support for the Accflex ERP system to clients via phone, email, or in person. Troubleshoot and resolve issues related to the ERP system, including software bugs, user errors, and integration problems. Assist clients in configuring and optimizing their use of the Accflex system to meet their specific business needs. Document and track all support requests, issues, and resolutions in the support ticketing system. Collaborate with the development team to escalate and resolve complex technical problems.