We are seeking a skilled Tier 1/Tier 2 Service Desk Support professional to provide technical assistance and support to our clients. As a key member of our support team, you will be responsible for resolving basic to intermediate technical issues, ensuring customer satisfaction, and maintaining system efficiency.

Key Responsibilities:
* Provide first and second-level support to end-users via phone, email, and in-person.
* Troubleshoot hardware, software, and network issues.
* Document and track incidents in a ticketing system.
* Escalate complex issues to higher-level support teams.
* Maintain a knowledge base of common issues and solutions.

Required Skills:
* Excellent problem-solving skills.
* Strong communication and interpersonal abilities.
* Proficiency in Windows and Mac operating systems.
* Experience with ticketing systems.