TalentAQ

TalentAQ

Tier 2/Tier 3 IT Support Specialist

IT•Full Time•Washington•

Job Description

<h3>Overview</h3><p>We are seeking a Tier 2/Tier 3 IT Support Specialist to provide advanced technical support to our organization's users. The ideal candidate will resolve complex hardware and software issues, ensuring minimal disruption to business operations.</p><h3>Key Responsibilities</h3><ul><li>Provide technical support to end-users via phone, email, and in-person.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Escalate complex issues to higher-level support teams.</li><li>Document solutions and create knowledge base articles.</li><li>Participate in IT projects and initiatives.</li></ul><h3>Required Skills</h3><ul><li>Experience with Windows and macOS operating systems.</li><li>Knowledge of networking concepts and protocols.</li><li>Proficiency in troubleshooting hardware and software issues.</li><li>Excellent communication and customer service skills.</li></ul>

Overview

We are seeking a Tier 2/Tier 3 IT Support Specialist to provide advanced technical support to our organization's users. The ideal candidate will resolve complex hardware and software issues, ensuring minimal disruption to business operations.

Key Responsibilities

  • Provide technical support to end-users via phone, email, and in-person.
  • Troubleshoot and resolve hardware and software issues.
  • Escalate complex issues to higher-level support teams.
  • Document solutions and create knowledge base articles.
  • Participate in IT projects and initiatives.

Required Skills

  • Experience with Windows and macOS operating systems.
  • Knowledge of networking concepts and protocols.
  • Proficiency in troubleshooting hardware and software issues.
  • Excellent communication and customer service skills.

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