The VP of Client Success is responsible for ensuring client satisfaction and retention. This role involves developing and implementing strategies to enhance the client experience, managing a team of client success managers, and serving as a point of escalation for client issues. The ideal candidate will have a strong background in customer service and leadership.

Key Responsibilities:
* Develop and implement client success strategies.
* Manage and mentor a team of client success managers.
* Serve as a point of escalation for client issues.
* Monitor client satisfaction and retention rates.
* Identify opportunities for upselling and cross-selling.

Required Skills:
* Customer service.
* Leadership and management.
* Communication and interpersonal skills.
* Problem-solving.