Job Overview

We are seeking a detail-oriented and experienced Warranty Manager to oversee and manage all aspects of our residential construction warranty program. The ideal candidate will ensure customer satisfaction by addressing and resolving warranty claims efficiently and effectively. This role requires a strong understanding of construction processes, excellent communication skills, and a commitment to providing exceptional service.

Key Responsibilities

• Evaluate and process warranty claims in a timely manner.
• Coordinate with subcontractors and internal teams to resolve warranty issues.
• Conduct on-site inspections to assess and verify warranty claims.
• Maintain accurate records of all warranty claims and resolutions.
• Communicate with homeowners regarding the status of their warranty claims.

Required Skills

• Strong knowledge of residential construction practices.
• Excellent problem-solving and decision-making abilities.
• Exceptional customer service and communication skills.
• Proficiency in Microsoft Office Suite.