Concierge Team Leader
Job Description
<p>The Concierge Team Leader is responsible for leading the concierge team in providing exceptional service to hotel guests. This role involves managing guest requests, providing information, and ensuring guest satisfaction.</p><p>Key Responsibilities:<br/>* Supervise and train concierge team members.<br/>* Handle guest inquiries, requests, and complaints promptly.<br/>* Provide information about local attractions, restaurants, and services.<br/>* Arrange transportation, tours, and other activities for guests.<br/>* Ensure personalized service and attention to detail for all guests.</p><p>Required Skills:<br/>* Excellent communication and interpersonal skills.<br/>* Strong leadership and team management abilities.<br/>* Extensive knowledge of local area and services.<br/>* Ability to handle difficult situations with empathy.</p>The Concierge Team Leader is responsible for leading the concierge team in providing exceptional service to hotel guests. This role involves managing guest requests, providing information, and ensuring guest satisfaction.
Key Responsibilities:
* Supervise and train concierge team members.
* Handle guest inquiries, requests, and complaints promptly.
* Provide information about local attractions, restaurants, and services.
* Arrange transportation, tours, and other activities for guests.
* Ensure personalized service and attention to detail for all guests.
Required Skills:
* Excellent communication and interpersonal skills.
* Strong leadership and team management abilities.
* Extensive knowledge of local area and services.
* Ability to handle difficult situations with empathy.
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Disclaimer: Jumeirah is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Jumeirah does not discriminate on the basis of race, ethnicity, religion, sex, sexual orientation, gender identity, disability, or any other protected status.