Concierge Team Leader
Job Description
<p>The Concierge Team Leader is responsible for leading a team of concierge staff, providing exceptional guest services, and ensuring smooth operations of the concierge desk. This role requires strong leadership, communication, and problem-solving skills.</p><p>Key Responsibilities:<br/>* Supervise and train concierge team members.<br/>* Assist guests with inquiries, reservations, and recommendations.<br/>* Coordinate transportation and other services for guests.<br/>* Handle guest complaints and resolve issues promptly.<br/>* Maintain knowledge of local attractions and events.</p><p>Required Skills:<br/>* Leadership and team management<br/>* Excellent communication and interpersonal skills<br/>* Problem-solving and decision-making abilities<br/>* Knowledge of local area and guest service standards</p>The Concierge Team Leader is responsible for leading a team of concierge staff, providing exceptional guest services, and ensuring smooth operations of the concierge desk. This role requires strong leadership, communication, and problem-solving skills.
Key Responsibilities:
* Supervise and train concierge team members.
* Assist guests with inquiries, reservations, and recommendations.
* Coordinate transportation and other services for guests.
* Handle guest complaints and resolve issues promptly.
* Maintain knowledge of local attractions and events.
Required Skills:
* Leadership and team management
* Excellent communication and interpersonal skills
* Problem-solving and decision-making abilities
* Knowledge of local area and guest service standards
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Disclaimer: Jumeirah is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Jumeirah does not discriminate on the basis of race, ethnicity, religion, sex, sexual orientation, gender identity, disability, or any other protected status.