Guest Relations Team Leader
Job Description
<p>We are seeking a Guest Relations Team Leader to manage and enhance guest experiences, ensuring personalized service and satisfaction. The Team Leader will supervise the guest relations team, handle special requests, and resolve any issues to create memorable stays for our guests.</p><p>Key Responsibilities:<br/>* Supervise and train the guest relations team.<br/>* Handle guest requests and special arrangements.<br/>* Resolve guest complaints and ensure satisfaction.<br/>* Coordinate with other departments to meet guest needs.<br/>* Maintain guest profiles and preferences.</p><p>Required Skills:<br/>* Excellent communication and interpersonal skills.<br/>* Strong problem-solving and leadership abilities.<br/>* Proficiency in guest management systems.<br/>* Ability to handle stressful situations calmly.</p>We are seeking a Guest Relations Team Leader to manage and enhance guest experiences, ensuring personalized service and satisfaction. The Team Leader will supervise the guest relations team, handle special requests, and resolve any issues to create memorable stays for our guests.
Key Responsibilities:
* Supervise and train the guest relations team.
* Handle guest requests and special arrangements.
* Resolve guest complaints and ensure satisfaction.
* Coordinate with other departments to meet guest needs.
* Maintain guest profiles and preferences.
Required Skills:
* Excellent communication and interpersonal skills.
* Strong problem-solving and leadership abilities.
* Proficiency in guest management systems.
* Ability to handle stressful situations calmly.
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Disclaimer: Jumeirah is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Jumeirah does not discriminate on the basis of race, ethnicity, religion, sex, sexual orientation, gender identity, disability, or any other protected status.