Guest Relations Team Leader

The Guest Relations Team Leader is responsible for leading and coordinating the guest relations team to provide exceptional service and create memorable experiences for hotel guests.

Key Responsibilities:
* Supervise and train guest relations staff, ensuring adherence to service standards.
* Handle guest inquiries, requests, and complaints in a professional and timely manner.
* Coordinate with other departments to ensure seamless guest experiences.
* Monitor guest feedback and implement improvements to enhance satisfaction.
* Maintain a strong knowledge of hotel services and local attractions.

Required Skills:
* Excellent communication and interpersonal skills.
* Strong leadership and problem-solving abilities.
* Ability to handle difficult situations with empathy and professionalism.
* Knowledge of guest service principles and hotel operations.