Guest Relations Team Leader
Job Description
<p>The Guest Relations Team Leader is responsible for leading a team of guest relations professionals, ensuring exceptional guest experiences, and resolving guest issues effectively. This role requires strong leadership, communication, and problem-solving skills.</p><p>Key Responsibilities:<br/>* Supervise and train guest relations team members.<br/>* Handle guest complaints and resolve issues promptly.<br/>* Ensure guest satisfaction and loyalty.<br/>* Coordinate with other departments to fulfill guest requests.<br/>* Monitor guest feedback and implement improvements.</p><p>Required Skills:<br/>* Leadership and team management<br/>* Excellent communication and interpersonal skills<br/>* Problem-solving and conflict resolution abilities<br/>* Knowledge of guest service standards</p>The Guest Relations Team Leader is responsible for leading a team of guest relations professionals, ensuring exceptional guest experiences, and resolving guest issues effectively. This role requires strong leadership, communication, and problem-solving skills.
Key Responsibilities:
* Supervise and train guest relations team members.
* Handle guest complaints and resolve issues promptly.
* Ensure guest satisfaction and loyalty.
* Coordinate with other departments to fulfill guest requests.
* Monitor guest feedback and implement improvements.
Required Skills:
* Leadership and team management
* Excellent communication and interpersonal skills
* Problem-solving and conflict resolution abilities
* Knowledge of guest service standards
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Disclaimer: Jumeirah is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Jumeirah does not discriminate on the basis of race, ethnicity, religion, sex, sexual orientation, gender identity, disability, or any other protected status.