Guest Relations Team Leader

The Guest Relations Team Leader is responsible for leading a team of guest relations professionals, ensuring exceptional guest experiences, and resolving guest issues promptly and effectively. This role requires strong leadership, communication, and problem-solving skills.

Key Responsibilities:
* Supervise and support the guest relations team, providing guidance and training.
* Ensure all guest requests and inquiries are handled efficiently and professionally.
* Proactively identify and resolve guest issues to ensure satisfaction.
* Maintain a strong knowledge of hotel services and local attractions.
* Monitor guest feedback and implement improvements to enhance the guest experience.

Required Skills:
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Leadership and team management skills.