Guest Relations Team Leader
Job Description
<p>The Guest Relations Team Leader is responsible for leading a team of guest relations staff to ensure exceptional guest experiences. This role involves handling guest inquiries, resolving complaints, and ensuring guest satisfaction throughout their stay.</p><p>Key Responsibilities:<br/>* Supervise and train guest relations staff.<br/>* Handle guest inquiries and resolve complaints.<br/>* Ensure guest satisfaction throughout their stay.<br/>* Coordinate with other departments to fulfill guest requests.<br/>* Maintain a high level of service standards.</p><p>Required Skills:<br/>* Excellent communication skills<br/>* Strong problem-solving abilities<br/>* Leadership skills<br/>* Hospitality experience</p>The Guest Relations Team Leader is responsible for leading a team of guest relations staff to ensure exceptional guest experiences. This role involves handling guest inquiries, resolving complaints, and ensuring guest satisfaction throughout their stay.
Key Responsibilities:
* Supervise and train guest relations staff.
* Handle guest inquiries and resolve complaints.
* Ensure guest satisfaction throughout their stay.
* Coordinate with other departments to fulfill guest requests.
* Maintain a high level of service standards.
Required Skills:
* Excellent communication skills
* Strong problem-solving abilities
* Leadership skills
* Hospitality experience
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Disclaimer: Jumeirah is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Jumeirah does not discriminate on the basis of race, ethnicity, religion, sex, sexual orientation, gender identity, disability, or any other protected status.